{"id":11,"date":"2024-11-13T12:22:18","date_gmt":"2024-11-13T06:52:18","guid":{"rendered":"https:\/\/cardamominnovations.com\/?page_id=11"},"modified":"2024-11-13T19:59:17","modified_gmt":"2024-11-13T14:29:17","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/zh-onehealth.com\/v2\/refund-and-returns-policy\/","title":{"rendered":"Shipping, Return &#038; Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11\" class=\"elementor elementor-11\">\n\t\t\t\t<div class=\"elementor-element elementor-element-128be8e7 e-flex e-con-boxed e-con e-parent\" data-id=\"128be8e7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a2ad1b0 elementor-widget elementor-widget-text-editor\" data-id=\"3a2ad1b0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<p class=\"wp-block-paragraph\">Effective Date: 01-11-2024<\/p>\n<p>Thank you for shopping with <strong>Zum Heilen Healthcare Pvt Limited<\/strong>. We are committed to providing you with high-quality cardamom-based food products. Please read our Shipping, Return, and Refund Policy carefully to understand your rights and responsibilities when purchasing from our website.<\/p>\n<h3><strong>Shipping Policy<\/strong><\/h3>\n<p>We aim to process and ship your orders as quickly as possible.<\/p>\n<ul>\n<li><strong>Shipping Times:<\/strong>\u00a0Orders are typically processed within\u00a0<strong>2 working days<\/strong>. Delivery times usually take\u00a0<strong>within 7 working days<\/strong>, but may vary due to uncontrolled events.<\/li>\n<li><strong>Shipping Locations:<\/strong>\u00a0We currently ship only within\u00a0<strong>India<\/strong>.<\/li>\n<li><strong>Order Tracking:<\/strong>\u00a0Once your order has been shipped, you will receive an\u00a0<strong>Order Tracking ID<\/strong>\u00a0via\u00a0<strong>email<\/strong>,\u00a0<strong>SMS<\/strong>, and\u00a0<strong>WhatsApp<\/strong>\u00a0to track the progress of your delivery.<\/li>\n<li><strong>Shipping Fees:<\/strong>\u00a0Shipping fees will be calculated at checkout based on your delivery address and the size\/weight of your order.<\/li>\n<\/ul>\n<h3><strong>Return Policy<\/strong><\/h3>\n<p>We want you to be completely satisfied with your purchase. If you are not satisfied, we are happy to assist you with returns.<\/p>\n<ul>\n<li>\n<p><strong>Eligibility for Returns:<\/strong><\/p>\n<ul>\n<li><strong>Delivery-Damaged Products:<\/strong>\u00a0Must be returned within\u00a0<strong>2 working days<\/strong>\u00a0of receiving the product.<\/li>\n<li><strong>Edible Items:<\/strong>\u00a0Edible products cannot be returned if opened due to hygiene reasons.<\/li>\n<li><strong>Other Items:<\/strong>\u00a0Returns can be requested for non-edible products within\u00a0<strong>3 days<\/strong>\u00a0of receiving the order.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>How to Return:<\/strong><\/p>\n<ul>\n<li>To initiate a return, please contact us at\u00a0<strong><a rel=\"noopener\">support@zh-onehealth.com<\/a><\/strong>\u00a0or call\u00a0<strong>+919288007431<\/strong>\u00a0with your order details and the reason for the return.<\/li>\n<li>We will provide you with return instructions and a return address.<\/li>\n<li>Please ensure the item is securely packaged for return shipping.<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>Return Shipping Costs:<\/strong>\u00a0The customer is responsible for the return shipping costs unless the return is due to a mistake made by us (e.g., incorrect or damaged products).<\/p>\n<\/li>\n<\/ul>\n<h3><strong>Refund Policy<\/strong><\/h3>\n<p>We offer refunds on eligible returns.<\/p>\n<ul>\n<li>\n<p><strong>Refund Process:<\/strong><\/p>\n<ul>\n<li>Once we receive your returned item, it will be inspected, and we will notify you of the approval or rejection of your refund.<\/li>\n<li>If your return is approved, we will process the refund within\u00a0<strong>2 working days<\/strong>\u00a0after receiving the returned product.<\/li>\n<li>Refunds will be credited to your original payment method, and may take\u00a0<strong>up to 7 working days<\/strong>\u00a0to reflect in your bank account (subject to your recipient bank\u2019s transaction processes).<\/li>\n<\/ul>\n<\/li>\n<li>\n<p><strong>Partial Refunds:<\/strong>\u00a0In some cases, partial refunds may be issued if the item is not returned in its original condition, is damaged, or if it is returned after the allowed return period.<\/p>\n<\/li>\n<\/ul>\n<h3><strong>Damaged or Incorrect Items<\/strong><\/h3>\n<p>If your order arrives damaged or incorrect, please contact us within\u00a0<strong>2 working days<\/strong>\u00a0of receiving your order to resolve the issue.<\/p>\n<ul>\n<li><strong>How to Report:<\/strong>\n<ul>\n<li>Send an email to\u00a0<strong><a rel=\"noopener\">support@zh-onehealth.com<\/a><\/strong>\u00a0or call\u00a0<strong>+919288007431<\/strong>\u00a0with your order number, a description of the issue, and photos of the damaged or incorrect product.<\/li>\n<li>We will arrange for a replacement or full refund based on your preference.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3><strong>Exchanges<\/strong><\/h3>\n<p>We do not offer exchanges at this time. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.<\/p>\n<h3><strong>Contact Us<\/strong><\/h3>\n<p>If you have any questions or concerns about our Shipping, Return, and Refund Policy, please contact us at:<\/p>\n<p><strong>Zum Heilen Healthcare Pvt Limited<\/strong><br \/><strong>Phone:<\/strong>\u00a0+919288007431<br \/><strong>Email:<\/strong>\u00a0<a rel=\"noopener\">support@zh-onehealth.com<\/a><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Effective Date: 01-11-2024 Thank you for shopping with Zum Heilen Healthcare Pvt Limited. We are committed to providing you with high-quality cardamom-based food products. Please read our Shipping, Return, and Refund Policy carefully to understand your rights and responsibilities when purchasing from our website. 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