Effective Date: 01-11-2024

Thank you for shopping with Zum Heilen Healthcare Pvt Limited. We are committed to providing you with high-quality cardamom-based food products. Please read our Shipping, Return, and Refund Policy carefully to understand your rights and responsibilities when purchasing from our website.

Shipping Policy

We aim to process and ship your orders as quickly as possible.

• Shipping Times: Orders are typically processed within 2 working days. Delivery times usually take within 7 working days, but may vary due to uncontrolled events.
• Shipping Locations: We currently ship only within India.
• Order Tracking: Once your order has been shipped, you will receive an Order Tracking ID via email, SMS, and WhatsApp to track the progress of your delivery.
• Shipping Fees: Shipping fees will be calculated at checkout based on your delivery address and the size/weight of your order.

Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, we are happy to assist you with returns.

• Eligibility for Returns:

  • Delivery-Damaged Products: Must be returned within 2 working days of receiving the product.
  • Edible Items: Edible products cannot be returned if opened due to hygiene reasons.
  • Other Items: Returns can be requested for non-edible products within 3 days of receiving the order.

• How to Return:

  • To initiate a return, please contact us at [email protected] or call +919288007431 with your order details and the reason for the return.
  • We will provide you with return instructions and a return address.
  • Please ensure the item is securely packaged for return shipping.

• Return Shipping Costs: The customer is responsible for the return shipping costs unless the return is due to a mistake made by us (e.g., incorrect or damaged products).

Refund Policy

We offer refunds on eligible returns.

• Refund Process:

  • Once we receive your returned item, it will be inspected, and we will notify you of the approval or rejection of your refund.
  • If your return is approved, we will process the refund within 2 working days after receiving the returned product.
  • Refunds will be credited to your original payment method, and may take up to 7 working days to reflect in your bank account (subject to your recipient bank’s transaction processes).

• Partial Refunds: In some cases, partial refunds may be issued if the item is not returned in its original condition, is damaged, or if it is returned after the allowed return period.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 2 working days of receiving your order to resolve the issue.

• How to Report:
  • Send an email to [email protected] or call +919288007431 with your order number, a description of the issue, and photos of the damaged or incorrect product.
  • We will arrange for a replacement or full refund based on your preference.

Exchanges

We do not offer exchanges at this time. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.

Contact Us

If you have any questions or concerns about our Shipping, Return, and Refund Policy, please contact us at:

Zum Heilen Healthcare Pvt Limited
Phone: +919288007431
Email: [email protected]